Privacy Policy
Effective Date: September 25, 2026 | Last Updated: September 25, 2026
SVPipe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how our
mobile application and related services collect, use, disclose, and safeguard your personal data in
compliance with Google Play Store and Apple App Store privacy policies and applicable laws.
1. Information We Collect
We collect information that you provide directly to us, as well as data gathered automatically when you use the SVPipe application:
a) Personal Identifiable Information
- Full name, phone number, and email address.
- Delivery address, billing address, and company/business details.
- Mobile phone number and One-Time Password (OTP) authentication records (no public registration form required).
b) Location Data (Foreground and Background)
- Approximate & Precise Location: Collected when the app is in use to detect nearest branches or warehouses, calculate transit routes, and verify delivery addresses.
- Background Location Disclosure: If you are an authorized employee or driver with attendance or delivery tracking enabled, SVPipe collects location data even when the app is closed or not in use. This enables automated geofenced branch attendance check-in/check-out and real-time fleet transit tracking. Location tracking automatically halts when your shift ends or after delivery completion.
c) Camera and Photo Library
- Camera: Used to capture physical purchase bills, material invoices, delivery challans, and proof of delivery (POD).
- Photo Library / Storage: Used to select and upload document photos and invoices from your device storage.
d) Contacts (Employees Only)
- Accessible solely by authorized internal sales representatives to import customer contact phone numbers when generating orders. Contact data is never uploaded for marketing purposes or shared with third parties.
e) Device & Diagnostic Information
- IP address, operating system, and hardware model.
- Firebase Cloud Messaging (FCM) device registration tokens for push notifications.
- Crash logs and performance diagnostics collected via Sentry.
2. How We Use Your Information
We use the information collected for legitimate commercial and operational purposes:
- Order Fulfillment: Processing orders, arranging transport logistics, and generating invoices.
- Real-Time Updates: Delivering push notifications for order dispatches, payment confirmations, and administrative notices.
- Workforce & Logistics Management: Verifying attendance at branch sites via geofencing and monitoring order delivery progress.
- Quality & Security: Monitoring app stability, troubleshooting crashes, and preventing fraudulent transactions.
3. Third-Party Data Sharing & Processing
We do not sell, rent, or trade your personal information to third parties. Data is shared strictly with trusted infrastructure and payment partners bound by confidentiality and security agreements:
- Payment Gateway (Razorpay): Payments are securely processed through Razorpay (PCI-DSS Level 1 certified). SVPipe does not store credit/debit card numbers, CVVs, or UPI PINs on its servers.
- Analytics & Crash Reporting (Sentry): Used to diagnose app crashes, technical bugs, and performance bottlenecks.
- Push Notifications (Google Firebase Cloud Messaging): Used to send transactional order and operational alerts to your device.
- Cloud Storage (DigitalOcean Spaces): Encrypted storage for uploaded invoices, material photos, and documents.
4. Data Security
We implement industry-standard technical and organizational security measures to protect your personal data:
- All data transmitted between the mobile application and our servers is encrypted using Transport Layer Security (TLS / HTTPS).
- Access to customer and employee data is protected by strict role-based access controls and authentication.
5. Data Retention & User Account Deletion Rights
a) Retention
We retain personal information for as long as your account remains active and as required to fulfill the purposes outlined in this policy.
b) Account and Data Deletion Rights
Both Google Play and Apple App Store policies grant you the right to request deletion of your account and personal data.
- How to request deletion: You may request account deletion directly through the app settings or by visiting our online portal: Account Deletion
- Scope of deletion: Upon verification of your request, your personal identifiable information (name, phone number, email, credentials, and uploaded profile photos) will be permanently deleted or anonymized within 30 days.
- Statutory retention: Historical tax invoices, purchase challans, and accounting ledger records will be retained in secure, restricted-access cold storage strictly to comply with statutory auditing, taxation, and commercial regulations.
6. Device Permissions Summary
You may review or revoke permissions at any time through your device settings:
- Location (Precise / Background): Branch locator, delivery coordination, and geofence attendance.
- Camera: Capturing invoices and proof-of-delivery photos.
- Photos / Storage: Attaching receipts and order documents.
- Notifications: Receiving real-time order and operational updates.
